Processing bookings

When a student makes a booking, they will enter all of their details and pay a reservation payment to secure their room. This reservation payment is set by you and can be up to the equivalent of three weeks worth of rent. We believe this is a fair and accessible upfront cost for students to secure a room and is in line with government legislation.

Once you’ve received a booking, we’ll update your inventory availability immediately and send you an email with a summary of the booking so you don’t miss it.

You’ll be able to find the booking information and tenants’ details in the Occupy on the "My bookings" page

From the day a booking is made, the student enters a 14-day cooling-off period. During this time the reservation payment will be held by our payment processor, Stripe. Once the cooling-off period ends, Stripe will forward the reservation payment directly to your nominated bank account(s).